Refund policy

Returns and Refund Policy

Last updated: October 2026

We want you to be happy with your order from Homby Fone Zone. This policy explains your rights to cancel an order, return items and receive a refund. It does not affect your statutory rights under UK consumer law.

Your 14-day right to cancel

If you are buying as a consumer, you have the right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. To cancel, email us at hombyfonezone@hotmail.com with your order number and a clear statement that you wish to cancel. You must then send the goods back to us within 14 days of telling us you wish to cancel.

Returning an item

Items must be returned unused, in their original condition and packaging, and you are responsible for taking reasonable care of them until we receive them. Please contact us before returning anything so we can give you the correct return address. Unless the item is faulty or not as described, you are responsible for the cost of returning it to us, so we recommend using a tracked service as we cannot be responsible for items lost on the way back to us.

Refunds

We will refund the price of the goods and the standard delivery charge (if any was charged) within 14 days of receiving the returned goods, or of receiving evidence that you have sent them back, whichever is earlier. Refunds are made to the original payment method. If you chose a more expensive delivery option than our standard delivery, we cannot refund the extra cost. We may reduce your refund if the goods have lost value because they were handled more than was needed to check their condition.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, please email us at hombyfonezone@hotmail.com within 30 days of delivery with your order number and clear photos of the problem. Under the Consumer Rights Act 2015 you are entitled to reject faulty goods within 30 days of receiving them for a refund, or to ask for a repair or replacement. We will pay the reasonable cost of returning faulty or incorrect items, and we will refund the full price including delivery.

Items that cannot be returned

We cannot accept returns of items that have been used or damaged by you after delivery (beyond normal handling to check them), items that are personalised or made to your specification, or items that are not in a fit state to be resold for hygiene or safety reasons.

Exchanges

If you would like a different size, model or colour, please return the original item under this policy and place a new order.

Contact us

If you have any questions about returns or refunds, email hombyfonezone@hotmail.com and we will get back to you as soon as we can.